Transforming Mobile Payments With GoPago
In 2009, R5 Labs CEO Leo Rocco founded GoPago, laying the foundation for much of the mobile payment infrastructure across retail today. GoPago was built with the ability to allow customers to pre-order in what is now referred to as order ahead technology, empowering customers to pay in advance and skip long lines.
Beginning at Starbucks. Adopted Everywhere.
GoPago evolved into an omnichannel commerce platform that allowed people to shop and pay from their phones and at check-out counters for a point-of-sale experience in physical stores. Powered by proprietary technology with backing from JP Morgan and Aramark, GoPago was the first to introduce this technology to Starbucks.
Initially, more than 50 Starbucks locations allowed people to order ahead and skip the line, laying the beginnings of a new worldwide payment system. Starbucks ultimately rolled out these features to every store in the Starbucks app across America.
Challenge
Before advance ordering, time-consuming lines at brick-and-mortar stores were the norm. GoPago was able to provide a quantifiable real-world solution to a problem that delighted its users, including those at JPMorgan, who invested $25 million in GoPago, in part because they had experienced waiting in long lines themselves every day.
Approach
To streamline payments and create a new way to merchants to deliver customers' products in a timely manner, GoPago:
- Hired stellar, hardworking people with the right experience in this field.
- Was first to introduce order-ahead capabilities with a willingness to embrace transformational technology.
- Embraced a vision for the company with a focus on real-world execution.
- Scaled quickly with a flexible revenue model.
- Analyzed touchpoints in the customer experience and pivoted as needed.
- Balanced speed and lean operations with patience to achieve superior product distribution and execution.
Results
GoPago established a new paradigm for mobile payments that is widely accepted worldwide. The company was recognized as one of San Francisco's most innovative companies by the San Francisco Chamber of Commerce in October 2012 and received the 2012 Comcast Innovation Through Technology Excellence in Business Award at the 21st Annual Ebbies Awards Gala. In March 2013, GoPago received the PYMNTS.com Innovator Award for Best POS. The company and technology were successfully sold to Amazon.
Transforming Mobile Payments With GoPago
In 2009, R5 Labs CEO Leo Rocco founded GoPago, laying the foundation for much of the mobile payment infrastructure across retail today. GoPago was built with the ability to allow customers to pre-order in what is now referred to as order ahead technology, empowering customers to pay in advance and skip long lines.
Beginning at Starbucks. Adopted Everywhere.
GoPago evolved into an omnichannel commerce platform that allowed people to shop and pay from their phones and at check-out counters for a point-of-sale experience in physical stores. Powered by proprietary technology with backing from JP Morgan and Aramark, GoPago was the first to introduce this technology to Starbucks.
Initially, more than 50 Starbucks locations allowed people to order ahead and skip the line, laying the beginnings of a new worldwide payment system. Starbucks ultimately rolled out these features to every store in the Starbucks app across America.
Transparency. Accountability. Confidence.
Birthed in 2020, in the throes of a pandemic, Confidence Systems was created as a platform to help businesses get work done with greater peace of mind that work was getting done right. Confidence enables the optimization of guidelines, protocols, standards, and compliance, embodying the very principles the R5 Method and R5 Labs are built upon.
The Big Reset. A New Way To Do Business.
After Covid, The Big Reset forced us to reexamine the world around us. The old paradigms of “normal” have shifted. Companies and organizations must operate better, with more transparency and accountability than ever. Confidence delivers on the promise of data-driven process management with proof that tasks are being accomplished within a given framework. Real-time status reports offer businesses invaluable insights into how efficiently they are achieving compliance.
Challenge
As businesses had to rethink entire business models during the COVID-19 pandemic, Confidence took a global crisis and discovered a golden opportunity. Out of forced adaption, R5 Labs’ Leo Rocco discovered new ways to track, manage, prioritize, and automate tasks with enhanced precision and effectiveness.
Approach
With standard practice disrupted in the blink of an eye, new frameworks had to be imagined and implemented. The old speed and inefficiencies of business would no longer work in this new landscape. Leveraging an easy-to-use app, photographic task confirmation, advanced AI, and cloud computing, R5 Labs built Confidence in a way that is able to blend mobility with task management in a revolutionary way.
Results
The framework R5 Labs built delivers transparency, demonstrates action, promotes accountability, and facilitates participation. Housed in one centralized, organized, and seamless platform, Confidence is able to empower organizations with clarity and motivate employees with a more defined, productive, and positive work environment.
Challenge
Before advance ordering, time-consuming lines at brick-and-mortar stores were the norm. GoPago was able to provide a quantifiable real-world solution to a problem that delighted its users, including those at JPMorgan, who invested $25 million in GoPago, in part because they had experienced waiting in long lines themselves every day.
Approach
- Hired stellar, hardworking people with the right experience in this field.
- Was first to introduce order-ahead capabilities with a willingness to embrace transformational technology.
- Embraced a vision for the company with a focus on real-world execution.
- Scaled quickly with a flexible revenue model.
- Analyzed touchpoints in the customer experience and pivoted as needed.
- Balanced speed and lean operations with patience to achieve superior product distribution and execution.
Results
GoPago established a new paradigm for mobile payments that is widely accepted worldwide. The company was recognized as one of San Francisco’s most innovative companies by the San Francisco Chamber of Commerce in October 2012 and received the 2012 Comcast Innovation Through Technology Excellence in Business Award at the 21st Annual Ebbies Awards Gala. In March 2013, GoPago received the PYMNTS.com Innovator Award for Best POS. The company and technology were successfully sold to Amazon.
Transparency. Accountability. Confidence.
Birthed in 2020, in the throes of a pandemic, Confidence Systems was created as a platform to help businesses get work done with greater peace of mind that work was getting done right. Confidence enables the optimization of guidelines, protocols, standards, and compliance, embodying the very principles the R5 Method and R5 Labs are built upon.
The Big Reset. A New Way To Do Business.
After Covid, The Big Reset forced us to reexamine the world around us. The old paradigms of “normal” have shifted. Companies and organizations must operate better, with more transparency and accountability than ever. Confidence delivers on the promise of data-driven process management with proof that tasks are being accomplished within a given framework. Real-time status reports offer businesses invaluable insights into how efficiently they are achieving compliance.
Challenge
As businesses had to rethink entire business models during the COVID-19 pandemic, Confidence took a global crisis and discovered a golden opportunity. Out of forced adaption, R5 Labs’ Leo Rocco discovered new ways to track, manage, prioritize, and automate tasks with enhanced precision and effectiveness.
Approach
With standard practice disrupted in the blink of an eye, new frameworks had to be imagined and implemented. The old speed and inefficiencies of business would no longer work in this new landscape. Leveraging an easy-to-use app, photographic task confirmation, advanced AI, and cloud computing, R5 Labs built Confidence in a way that is able to blend mobility with task management in a revolutionary way.
Results
Transforming Mobile Payments With GoPago
In 2009, R5 Labs CEO Leo Rocco founded GoPago, laying the foundation for much of the mobile payment infrastructure across retail today. GoPago was built with the ability to allow customers to pre-order in what is now referred to as order ahead technology, empowering customers to pay in advance and skip long lines.
Beginning at Starbucks. Adopted Everywhere.
In 2009, R5 Labs CEO Leo Rocco founded GoPago, laying the foundation for much of the mobile payment infrastructure across retail today. GoPago was built with the ability to allow customers to pre-order in what is now referred to as order ahead technology, empowering customers to pay in advance and skip long lines.
GoPago evolved into an omnichannel commerce platform that allowed people to shop and pay from their phones and at check-out counters for a point-of-sale experience in physical stores. Powered by proprietary technology with backing from JP Morgan and Aramark, GoPago was the first to introduce this technology to Starbucks.
Initially, more than 50 Starbucks locations allowed people to order ahead and skip the line, laying the beginnings of a new worldwide payment system. Starbucks ultimately rolled out these features to every store in the Starbucks app across America.
Challenge
Before advance ordering, time-consuming lines at brick-and-mortar stores were the norm. GoPago was able to provide a quantifiable real-world solution to a problem that delighted its users, including those at JPMorgan, who invested $25 million in GoPago, in part because they had experienced waiting in long lines themselves every day.
Approach
To streamline payments and create a new way to merchants to deliver customers’ products in a timely manner, GoPago:
- Hired stellar, hardworking people with the right experience in this field.
- Was first to introduce order-ahead capabilities with a willingness to embrace transformational technology.
- Embraced a vision for the company with a focus on real-world execution.
- Scaled quickly with a flexible revenue model.
- Analyzed touchpoints in the customer experience and pivoted as needed.
- Balanced speed and lean operations with patience to achieve superior product distribution and execution.
Results
GoPago established a new paradigm for mobile payments that is widely accepted worldwide. The company was recognized as one of San Francisco’s most innovative companies by the San Francisco Chamber of Commerce in October 2012 and received the 2012 Comcast Innovation Through Technology Excellence in Business Award at the 21st Annual Ebbies Awards Gala. In March 2013, GoPago received the PYMNTS.com Innovator Award for Best POS. The company and technology were successfully sold to Amazon.
Transparency. Accountability. Confidence.
Birthed in 2020, in the throes of a pandemic, Confidence Systems was created as a platform to help businesses get work done with greater peace of mind that work was getting done right. Confidence enables the optimization of guidelines, protocols, standards, and compliance, embodying the very principles the R5 Method and R5 Labs are built upon.
The Big Reset. A New Way To Do Business.
GoPago evolved into an omnichannel commerce platform that allowed people to shop and pay from their phones and at check-out counters for a point-of-sale experience in physical stores. Powered by proprietary technology with backing from JP Morgan and Aramark, GoPago was the first to introduce this technology to Starbucks.
Initially, more than 50 Starbucks locations allowed people to order ahead and skip the line, laying the beginnings of a new worldwide payment system. Starbucks ultimately rolled out these features to every store in the Starbucks app across America.
GoPago evolved into an omnichannel commerce platform that allowed people to shop and pay from their phones and at check-out counters for a point-of-sale experience in physical stores. Powered by proprietary technology with backing from JP Morgan and Aramark, GoPago was the first to introduce this technology to Starbucks.
Initially, more than 50 Starbucks locations allowed people to order ahead and skip the line, laying the beginnings of a new worldwide payment system. Starbucks ultimately rolled out these features to every store in the Starbucks app across America.
Challenge
As businesses had to rethink entire business models during the COVID-19 pandemic, Confidence took a global crisis and discovered a golden opportunity. Out of forced adaption, R5 Labs’ Leo Rocco discovered new ways to track, manage, prioritize, and automate tasks with enhanced precision and effectiveness.
Approach
With standard practice disrupted in the blink of an eye, new frameworks had to be imagined and implemented. The old speed and inefficiencies of business would no longer work in this new landscape. Leveraging an easy-to-use app, photographic task confirmation, advanced AI, and cloud computing, R5 Labs built Confidence in a way that is able to blend mobility with task management in a revolutionary way.
Results
The framework R5 Labs built delivers transparency, demonstrates action, promotes accountability, and facilitates participation. Housed in one centralized, organized, and seamless platform, Confidence is able to empower organizations with clarity and motivate employees with a more defined, productive, and positive work environment.